GENERAL TERMS OF SALE
DETAILS OF THE PROVIDER
These General Terms of Sale (hereinafter, “GTS”) govern the distance contracting of physical products and services offered by:
- Owner: INIMITEZ, S.L.
- Registered office: Edif. Naves Nido IV – Puerta 19 Technopark Motorland, 44600 Alcañiz (Teruel), Spain
- VAT/Tax ID (CIF/NIF): B70649892
- E-mail: info@inimitez.com
Placing an order or contracting any service through the Website implies full and unreserved acceptance of these GTS, as in force at the time of each contract.
PRODUCTS AND SERVICES AVAILABLE
INIMITEZ offers the following product and service lines through its online platform:
- INIMITEZ TIENDA: physical high-end decoration products made with mortar (decorative mortar, moulds, rollers, pigments and own-brand ancillary materials).
- INIMITEZ ACADEMY: in-person and online training courses on theming with rock, stone and wood using mortar.
- INIMITEZ PROJECTS: bespoke mortar decoration services for interior design and architecture projects.
The essential characteristics of each product or service are described on its corresponding page. Images are indicative. Availability is subject to stock; in the event of a stock-out, the customer will be informed as soon as possible and a full refund will be issued if payment has already been made.
PRIOR INFORMATION AND ELECTRONIC CONTRACTING
In accordance with articles 23 and 27 of Spanish Law 34/2002 (LSSICE), all information relating to the contracting process is made available to the user in a prior and unequivocal manner. Contracts concluded electronically have full legal effect.
The contracting procedure includes the following stages:
- User identification and selection of the product or service.
- Cart review: price, quantity and applicable taxes.
- Completion of shipping and billing details.
- Express acceptance of these GTS (mandatory checkbox).
- Express acceptance of the special palletised delivery conditions where applicable (independent mandatory checkbox).
- Selection of payment method and order confirmation.
Within a maximum of 24 hours from confirmation, the customer will receive an e-mail evidencing the contract entered into, valid as supporting documentation for any claim together with the proof of payment.
All contracts will be recorded in INIMITEZ’s systems for the purposes of control, management and evidence of the correct completion of the procedure.
PRICES AND PAYMENT METHODS
Prices shown on the Website are expressed in euros and include the applicable VAT, unless expressly stated otherwise. Shipping costs, where applicable, will be itemised before order confirmation.
INIMITEZ reserves the right to change prices at any time, although the price in force at the time of confirmation will always be invoiced. In the event of a typographical or transcription error in the price, INIMITEZ may cancel the contract within 7 days of its completion, notifying the customer and refunding the amount paid in full.
Accepted payment methods are credit/debit card and direct debit, processed through secure payment gateways. INIMITEZ does not access or store the customer’s card details. Failure to pay any instalment will result in cancellation of the service and the accrual of default interest equivalent to the statutory legal interest rate in force, with collection costs being borne by the customer.
SHIPPING — PHYSICAL PRODUCTS
Delivery times are stated on the product page and in the order confirmation. They are indicative and may be affected by circumstances beyond INIMITEZ’s control. Orders will be delivered to the address indicated by the customer during the purchase process.
The customer must check the condition of the package or pallet at the time of receipt, in the presence of the carrier. If visible external damage is detected, it must be noted on the delivery slip and reported to INIMITEZ within a maximum of 24 hours from receipt, via info@inimitez.com. Failure to report within this period will imply tacit acceptance of the condition of the product.
SPECIAL DELIVERY CONDITIONS — PALLETISED PRODUCTS
Nature of transport
Due to the weight and volume of certain products (in particular decorative mortar and construction materials), INIMITEZ ships these items palletised by professional transport in a delivery lorry with its own unloading equipment. This shipping method requires the delivery location to meet minimum conditions of accessibility and space.
Customer’s express declaration and acceptance — Mandatory checkbox at checkout
Before completing the purchase of palletised products, the customer must read, understand and expressly accept the following conditions by ticking the box provided for this purpose during the payment process. This acceptance is a mandatory requirement to complete the purchase. The box will not appear pre-selected; it must be ticked actively and consciously by the customer.
⚠ MANDATORY ACCEPTANCE CLAUSE — PALLETISED DELIVERY CONDITIONS
I have read and accept the special delivery conditions for palletised products:
– The material is shipped palletised by professional transport in a delivery lorry with its own unloading equipment.
– I declare that I have been informed that the delivery address must allow access for a transport lorry; the road must be sufficiently wide and accessible for vehicle manoeuvring.
– I confirm that I have adequate space at the delivery address to safely unload the material.
– I accept that it is my responsibility to verify in advance the access, manoeuvring and unloading conditions before placing the order.
– I declare that I am aware of and accept these conditions, and I assume the responsibility arising from a possible inability to deliver due to access problems, insufficient space or any circumstance related to receipt conditions.
– In the event that delivery cannot be made due to causes attributable to me (blocked access, insufficient space, absence, etc.), I will bear the additional costs of redelivery, storage, new delivery attempt or other logistical incidents. INIMITEZ shall be released from any liability in such cases.
Record of consent
INIMITEZ will record and keep evidence of the customer’s acceptance of this clause, linked to the order number and the date and time of acceptance, for the purposes of legal certainty and proof in the event of a dispute.
RIGHT OF WITHDRAWAL
Physical products
In accordance with article 102 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and Directive 2011/83/EU, the consumer customer has a period of 14 calendar days from receipt of the product to exercise the right of withdrawal without giving any reason.
To do so, they must notify INIMITEZ in writing to info@inimitez.com or at Edif. Naves Nido IV – Puerta 19, Technopark Motorland, 44600 Alcañiz (Teruel), Spain, before the deadline. The product must be returned in its original packaging, unused and in perfect condition.
Return shipping costs are borne by the customer, unless otherwise indicated by INIMITEZ. In the case of palletised products, return transport costs may be considerable given the nature of the product, and must be agreed in advance.
The refund will be made within a maximum of 14 calendar days from receipt of the request, by the same payment method used or, failing that, by bank transfer. Initial shipping costs will not be included.
The right of withdrawal will not apply to products made to the consumer’s specifications or clearly personalised, nor to those that cannot be returned for hygiene or deterioration reasons.
Online training
The user expressly acknowledges and accepts that, in the case of the supply of digital content not provided on a tangible medium (online courses), they will automatically lose the right of withdrawal from the moment they complete payment and are granted access to the private area of the course, regardless of whether they have started viewing the materials, in accordance with article 103.m) TRLGDCU.
In-person training
The price of the in-person course is broken down into 20% corresponding to the registration fee and 80% corresponding to the delivery of the course. The course fee (80%) will be fully refundable provided that cancellation is notified in writing at least one (1) month before the start of the course. After this deadline, no refund will be issued.
LEGAL WARRANTIES
Physical products sold by INIMITEZ benefit from the legal warranty of conformity regulated by the TRLGDCU: three (3) years from delivery for movable goods. In the event of a lack of conformity, the customer may request repair, replacement, a price reduction or termination of the contract, under the terms provided for by current regulations.
DATA PROTECTION
Personal data provided during the contracting process will be processed by INIMITEZ, S.L. in accordance with its Privacy Policy, available on the Website, and with Regulation (EU) 2016/679 (GDPR) and the LOPDGDD. The customer may exercise their rights by writing to info@inimitez.com.
OUT-OF-COURT DISPUTE RESOLUTION
In accordance with article 14 of Regulation (EU) No 524/2013, the European online dispute resolution (ODR) platform is hereby notified: https://ec.europa.eu/consumers/odr/
TERMINATION AND DURATION
These GTS will enter into force on the date of contracting. For subscription or fixed-term services, the term and conditions for renewal or termination will be indicated before contracting. The contract may be terminated for breach of essential obligations, non-payment, declaration of insolvency or other causes provided for by law. Any termination notice must be given in writing at least 30 days before the start of the following period.
APPLICABLE LAW AND JURISDICTION
These GTS are governed by Spanish law. For the resolution of disputes, the parties submit to the Courts and Tribunals of the user’s or consumer’s domicile, in accordance with consumer protection regulations.
COOKIE POLICY
INIMITEZ, S.L. informs about the use of cookies on its website: https://www.inimitez.com/
What are cookies?
Cookies are files that can be downloaded onto your device through web pages. They are tools that play an essential role in providing many information society services. Among other things, they allow a web page to store and retrieve information about a user’s browsing habits or their device and, depending on the information obtained, they can be used to recognise the user and improve the service offered.
Types of cookies
Depending on the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be distinguished:
- First-party cookies: those that are sent to the user’s terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.
- Third-party cookies: those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies.
In the event that cookies are installed from a computer or domain managed by the publisher itself but the information collected through them is managed by a third party, they cannot be considered first-party cookies.
There is also a second classification according to the length of time they remain stored in the client’s browser, which may be:
- Session cookies: designed to collect and store data while the user accesses a website. They are usually used to store information that is only of interest to preserve for the service requested by the user on a single occasion (e.g. a list of purchased products).
- Persistent cookies: data remains stored on the terminal and can be accessed and processed for a period defined by the cookie controller, ranging from a few minutes to several years.
Finally, there is another classification with six types of cookies according to the purpose for which the data obtained is processed:
- Technical cookies: those that allow the user to navigate through a website, platform or application and use the different options or services available, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements of an order, completing the purchase process, requesting registration or participation in an event, using security features during navigation, storing content for the broadcasting of videos or sound, or sharing content through social networks.
- Personalisation cookies: allow the user to access the service with some general predefined characteristics based on a series of criteria on the user’s terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from where the service is accessed, etc.
- Analytical cookies: allow the controller to monitor and analyse the behaviour of users on the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of the websites, application or platform and to create browsing profiles of users of these sites, applications and platforms, in order to introduce improvements based on the analysis of usage data made by users of the service.
- Advertising cookies: allow the most efficient management possible of advertising spaces.
- Behavioural advertising cookies: store information about user behaviour obtained through continuous observation of their browsing habits, which makes it possible to develop a specific profile to display advertising based on it.
- External social network cookies: used so that visitors can interact with the content of different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated only for users of these social networks. The conditions of use of these cookies and the information collected are governed by the privacy policy of the corresponding social platform.
Deactivation and deletion of cookies
You have the option of allowing, blocking or deleting the cookies installed on your computer by configuring the options of the browser installed on your computer. When cookies are deactivated, some of the services available may cease to be operational. The way to disable cookies is different for each browser, but it can normally be done from the Tools or Options menu. You can also consult the browser Help menu where you can find instructions. The user can at any time choose which cookies they want to work on this website.
You can allow, block or delete the cookies installed on your computer by configuring the options of the browser installed on your computer:
- Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies
- Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preferencia
- Chrome: https://support.google.com/accounts/answer/61416?hl=es
- Safari: http://safari.helpmax.net/es/privacidad-y-seguridad/como-gestionar-las-cookies/
- Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html
In addition, you can also manage the cookie store in your browser through tools such as the following:
- Ghostery: www.ghostery.com
- Your Online Choices: www.youronlinechoices.com/es/
Cookies used on https://www.inimitez.com/
Below are the cookies being used on this portal, as well as their type and function:
| Cookie name |
Duration |
Description |
Type |
Purpose |
| _ga |
~1 year |
Identifies unique users to gather navigation statistics |
First-party |
Analytics |
| _ga_WXRVRJ2EVN |
~1 year |
Google Analytics cookie used to maintain session state |
First-party |
Analytics |
| g_state |
~5 months |
Manages authentication state for embedded Google services |
First-party |
Technical |
| sbjs_current |
Session |
Records the user’s current traffic source |
First-party |
Analytics |
| sbjs_current_add |
Session |
Additional information about the current traffic source |
First-party |
Analytics |
| sbjs_first |
Session |
Records the user’s first access source |
First-party |
Analytics |
| sbjs_first_add |
Session |
Additional information about the first visit |
First-party |
Analytics |
| sbjs_migrations |
Session |
Internal control of session data migrations |
First-party |
Technical |
| sbjs_udata |
Session |
Stores technical user data (browser, etc.) |
First-party |
Analytics |
| ACCOUNT_CHOOSER |
~1 year |
Manages selection of Google accounts |
Third-party (Google) |
Technical |
| AEC |
~6 months |
Security cookie to prevent abuse in Google services |
Third-party (Google) |
Technical |
| APISID |
~1 year |
Stores user preferences and personalises advertising |
Third-party (Google) |
Advertising |
| HSID |
~1 year |
Security cookie for Google authentication |
Third-party (Google) |
Technical |
| LSID |
~2 years |
Manages user session across Google services |
Third-party (Google) |
Technical |
| NID |
~6 months |
Stores preferences and ad personalisation |
Third-party (Google) |
Advertising |
| OTZ |
~1 month |
Analyses traffic and use of Google services |
Third-party (Google) |
Analytics |
| SAPISID |
~1 year |
Enables ad personalisation in Google services |
Third-party (Google) |
Advertising |
| SID |
~1 year |
Manages user authentication and security |
Third-party (Google) |
Technical |
| SIDCC |
~1 year |
Strengthens security of user data |
Third-party (Google) |
Technical |
| SMSV |
~6 months |
User verification on Google services |
Third-party (Google) |
Technical |
| SSID |
~1 year |
Stores session information on Google |
Third-party (Google) |
Technical |
| __Host-1PLSID |
~2 years |
Session management on Google services (high security) |
Third-party (Google) |
Technical |
| __Host-3PLSID |
~2 years |
Session management on Google third-party services |
Third-party (Google) |
Technical |
| __Host-GAPS |
~2 years |
Security for Google account authentication |
Third-party (Google) |
Technical |
| __Host-GAPSTS |
~3 months |
Session security token |
Third-party (Google) |
Technical |
| __Secure-1PAPISID |
~1 year |
Ad personalisation |
Third-party (Google) |
Advertising |
| __Secure-1PSID |
~1 year |
User identification and security |
Third-party (Google) |
Technical |
| __Secure-1PSIDCC |
~1 year |
Additional session security |
Third-party (Google) |
Technical |
| __Secure-1PSIDTS |
~1 year |
Session and security control |
Third-party (Google) |
Technical |
| __Secure-3PAPISID |
~1 year |
Personalised advertising in third-party services |
Third-party (Google) |
Advertising |
| __Secure-3PSID |
~1 year |
User identification in third-party services |
Third-party (Google) |
Advertising |
| __Secure-3PSIDCC |
~1 year |
Security in third-party services |
Third-party (Google) |
Technical |
| __Secure-3PSIDTS |
~1 year |
Session control in third-party services |
Third-party (Google) |
Technical |
| __Secure-BUCKET |
~6 months |
Security and fraud prevention |
Third-party (Google) |
Technical |
| __Secure-ENID |
~1 year |
User identification and preferences |
Third-party (Google) |
Advertising |
https://www.inimitez.com/ displays information about its Cookie Policy at the bottom of the portal with each login.
Faced with this information, the following actions can be taken:
- Accept cookies: this notice will no longer be displayed when accessing any page of the portal during the current session.
- Modify/personalise your settings: you can obtain more information about what cookies are, learn about the Cookie Policy of https://www.inimitez.com/ and change your browser settings.
PRIVACY POLICY
Protection of personal data under the GDPR
INIMITEZ, S.L., in application of current regulations on personal data protection, informs that the personal data collected through the forms on the Website https://www.inimitez.com/ are included in the specific automated files of users of INIMITEZ, S.L.’s services.
The collection and automated processing of personal data is intended to maintain the commercial relationship and to carry out information, training, advisory and other activities specific to INIMITEZ, S.L.
This data will only be transferred to entities that are necessary for the sole purpose of fulfilling the aforementioned purpose.
INIMITEZ, S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing the former LOPD, and the new Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
The user may at any time exercise the rights of access, objection, rectification, erasure, restriction and portability recognised in the aforementioned Regulation (EU). These rights may be exercised by the user themselves via e-mail to: info@inimitez.com or at the address: Edif. Naves Nido IV – Puerta 19 Technopark Motorland, 44600 Alcañiz (Teruel), Spain, for which we may request documentation accrediting your identity if necessary. If you consider that the processing does not comply with the regulations, you may file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.
The user declares that all data provided by them is true and correct, and undertakes to keep it up to date, communicating any changes to INIMITEZ, S.L.
Purpose of the processing of personal data and legal bases
At INIMITEZ, S.L. we will process your personal data collected through the Website https://www.inimitez.com/ for the following purposes:
- Order and customer management — Online store (physical products). For the purpose of the online purchase of physical products, INIMITEZ processes the data necessary for order management: name and surname, delivery and billing address, e-mail, telephone, purchase history and payment information (card details are not stored).
Legal basis: performance of the contract (art. 6.1.b GDPR). Shipping data will be transferred to the carrier in charge of delivery as a necessary recipient for the performance of the contract.
- Contracting of training services — INIMITEZ ACADEMY. The data provided during enrolment in courses (name, e-mail, telephone, address and payment) will be processed to manage the contractual relationship arising from the provision of the training service.
Legal basis: performance of the contract (art. 6.1.b GDPR).
- Contact form and requests for information. Data provided through the contact form or by e-mail are processed to respond to the user’s query.
Legal basis: legitimate interest of INIMITEZ in responding to requests from users and customers (art. 6.1.f GDPR).
- Sending commercial communications and newsletters. When the user gives their express consent, their data (name and e-mail) may be used to send commercial communications about INIMITEZ’s products, offers, courses and news. The user may object to or withdraw their consent at any time by writing to info@inimitez.com, without this affecting the lawfulness of previous processing.
Legal basis: consent of the data subject (art. 6.1.a GDPR).
For users with a previous contractual relationship, INIMITEZ may send commercial communications about products or services similar to those contracted, in accordance with the LSSICE.
- Compliance with legal obligations. INIMITEZ will process the data necessary to comply with its tax, accounting and commercial obligations.
Legal basis: compliance with a legal obligation (art. 6.1.c GDPR).
For how long is the personal data collected kept?
Personal data will be kept for the time necessary to fulfil the purpose for which it was collected and to address any liabilities that may arise:
- Order and customer data: during the validity of the commercial relationship and, subsequently, during the applicable legal periods (a minimum of 5 years for tax and commercial obligations).
- Courses and training: during the validity of the service and the subsequent legal periods.
- Commercial communications: until the data subject withdraws their consent.
- Contact form: 12 months from resolution of the query.
Recipients
Personal data will not be disclosed to third parties except in the following cases:
- Transport and logistics companies: for the management and delivery of physical product orders.
- Payment platforms: for the secure management of transactions (bank virtual POS, external payment platforms).
- Technology providers (hosting, e-commerce platform, e-mail tools): as Data Processors, with whom the corresponding data processing agreements have been signed in accordance with art. 28 GDPR.
- Public Administrations: when so required by current legislation.
INIMITEZ does not sell or transfer personal data to third parties for their own commercial purposes.
Data collected by users of the services
In cases where the user includes files with personal data on shared hosting servers, INIMITEZ, S.L. shall not be liable for non-compliance with the GDPR by the user.
Intellectual property rights — https://www.inimitez.com/
INIMITEZ, S.L. is the owner of all copyright, intellectual and industrial property rights, “know-how” and any other rights related to the contents of the website https://www.inimitez.com/ and the services offered therein, as well as the programs necessary for its implementation and related information.
Reproduction, publication and/or use other than strictly private of the contents, in whole or in part, of the website https://www.inimitez.com/ is not permitted without prior written consent.
Intellectual property of the software
The user must respect the third-party programs made available to them by INIMITEZ, S.L., even if they are free and/or publicly available.
INIMITEZ, S.L. has the exploitation and intellectual property rights necessary for the software.
The user does not acquire any right or licence by the contracted service, over the software necessary for the provision of the service, nor over the technical service monitoring information, with the exception of the rights and licences necessary for the fulfilment of the contracted services and only for their duration.
For any action that exceeds the fulfilment of the contract, the user will need written authorisation from INIMITEZ, S.L. The user is prohibited from accessing, modifying or viewing the configuration, structure and files of the servers owned by INIMITEZ, S.L., assuming the civil and criminal liability arising from any incident that may occur in the servers and security systems as a direct consequence of negligent or malicious action on their part.
Intellectual property of hosted content
Use contrary to intellectual property legislation of the services provided by INIMITEZ, S.L. is prohibited, in particular:
- Use contrary to Spanish laws or that infringes the rights of third parties.
- The publication or transmission of any content that, in INIMITEZ, S.L.’s judgement, is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
- Cracks, program serial numbers or any other content that infringes third-party intellectual property rights.
- The collection and/or use of personal data of other users without their express consent or in contravention of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
- The use of the domain’s mail server and e-mail addresses to send unsolicited bulk mail.
The user has full responsibility for the content of their website, the information transmitted and stored, hypertext links, third-party claims and legal actions relating to intellectual property, third-party rights and the protection of minors.
The user is responsible with regard to the laws and regulations in force and the rules relating to the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of internet use.
The user will indemnify INIMITEZ, S.L. for the expenses generated by the imputation of INIMITEZ, S.L. in any cause for which liability is attributable to the user, including legal fees and defence costs, even in the event of a non-final judicial decision.
Protection of hosted information
INIMITEZ, S.L. makes backup copies of the content hosted on its servers; however, it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the total restoration of data deleted by users, since such data may have been deleted and/or modified during the time elapsed since the last backup.
The services offered, except for specific backup services, do not include the restoration of content kept in the backups made by INIMITEZ, S.L. when such loss is attributable to the user; in this case, a rate will be determined according to the complexity and volume of the recovery, always subject to prior acceptance by the user.
The restoration of deleted data is only included in the service price when the loss of content is due to causes attributable to INIMITEZ, S.L.
Commercial communications
In application of the LSSI, INIMITEZ, S.L. will not send advertising or promotional communications by e-mail or other equivalent electronic means of communication that have not been previously requested or expressly authorised by their recipients.
In the case of users with whom there is a previous contractual relationship, INIMITEZ, S.L. is authorised to send commercial communications relating to products or services of INIMITEZ, S.L. that are similar to those initially contracted with the customer.
In any case, the user, after proving their identity, may request that no further commercial information be sent to them through Customer Service channels.